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Instead of outsourcing, many companies are searching for creative solutions to reduce IT costs while delivering new technologies. One cost reducing method, which is attracting a great deal of attention from Chief Information Officers, is the “re-deployment” of technical skills. Skilled programmers are removed from the maintenance side of applications and re-skilled into newer technologies.

Information Technology organizations must reduce IT costs. Reducing maintenance costs of core legacy applications is one area that can meet this goal without disrupting on-going technology initiatives. The result will be the cost reduction in the maintenance area by transferring the maintenance support to CrossUSA, and the transfer of the company’s core business analyst/programmers, with the company’s business knowledge, to new development projects. Two key objectives are achieved by an IT organization when this occurs:

1. Cost reduction occurs by outsourcing the support and maintenance of the company’s core applications to CrossUSA’s rural technology centers where operation costs are lower.
2. Valuable company and business knowledge is retained by re-deploying the company’s experienced IT staff members to be re-skilled in new technologies.

Since its inception, the key discriminator of CrossUSA in the market place of IT service providers has been the Rural Office of Technology Services (ROOTS) model. CrossUSA does this by using their workforce located in Rural Development Centers (RDC’s) placed in small communities located in rural America. CrossUSA firmly believes their business model is unique and is on the forefront of a workforce revolution. CrossUSA offers clients superior service, at reduced costs, while addressing many of the “quality of life” issues that the American workforce is searching for today. CrossUSA employees enjoy the benefits of exceptional schools, low crime, minimal traffic, low cost of living, and a purposeful sense of belonging to a community. Because of the rural America advantages, CrossUSA has an extremely motivated, enthusiastic, and hard working workforce, with remarkable ownership in the support they provide to clients.

This revolution is the core of CrossUSA’s business model, providing state of the art IT application software development and support, and utilizing staff members located off-site in RDC’s located in small communities in rural America. Using the ROOTS model, CrossUSA leverages the lower cost of conducting business in rural America to provide extremely cost effective software development and maintenance services for clients. This lower cost provides significant savings and improvements to the client’s bottom line.