News:
- CNBC Interview - "Outsource to Small Town USA" - July 9, 2010
- (watch video)
- CNN Money.com - Article on Rural Outsourcing - July 8, 2010
- (read more)
- Webinar - "Whats the difference? Not all It Outsourcing Project Centers are the same" - April 28th 2010
- Using Off-Site Project Center IT Outsourcing models can save a considerable amount of money over expensive On-Site consultants. It can also provide a higher level of efficiency and accountability over on-site staff augmentation model. Learn about the various types of Off-site project center models, their pros and cons and how to use this information to determine what would work best for your particular objective.
- (view webinar)
- Blandin Foundation - "Domestic On-shoring" - March 2009
- In my quest for good Minnesota broadband stories, I ran into Sylvia Wulf and CrossUSA. Sylvia works as a Systems Analyst for CrossUSA in Sebeka. Sylvia grew up just north of that area but ended up in Sebeka because her parents...
- (read more)
- Wall Street Journal - "Outsourcing Moves Closer to Home" - July 2008
- As recently as 10 years ago, outsourcing was mainly seen as a cost-cutting opportunity, says Venkatesh Roddam, chief executive officer of Satyam BPO, based in India. "For many, there was a pure focus on being cheap. But that wasn't...
- (read more)
- CRM.com - "Re-Shoring contact centers" - March 2008
- In the late 1990s and early 2000s, many companies began outsourcing contact center operations to far-flung destinations such as India or the Philippines, hoping to cut costs and gain efficiencies of scale. Recently, however, several factors -- growing customer dissatisfaction with the quality of service delivered by some offshore facilities; advancements made in high-quality, low-cost domestic...
- (read more)