Maintenance / Support

Life Cycle Business Application Support: The key focus area of CrossUSA is to provide a long-term strategic alternative to clients for software development and support of their installed and operational business system software. This service most closely resembles an “outsourcing relationship” where a company chooses an outside vendor to take over support and maintenance of a software application. CrossUSA has taken over support for an entire software application, or suite of applications for several clients. Leveraging the advantages of the Rural Development Center (RDC) model, CrossUSA provides software development and support at a significantly lower cost than the client’s own internal or contract programming resources.

Staff Augmentation and Re-skilling of Resources: One significant challenge most IT organizations face is implementing new technologies while providing support for existing ones. As companies develop new technologies and applications, a key requirement is the availability of IT staff with company business expertise, who understands the business process of the company. In most cases, this expertise is more valuable to the company than their technical expertise. Unfortunately, most organizations are forced to utilize valuable staff to provide support for the existing legacy application.

CrossUSA offers the service of utilizing our software development staff to support some, most, or all of the legacy application support, thus “freeing up” the client’s IT staff to be re-focused into new technology initiatives. CrossUSA is then positioned to provide support for these applications for the long term, until the client no longer needs them. In addition to the benefit of enabling clients to re-skill their staff, CrossUSA can also provide the application support at a lower cost.

Support of “Sun-Setting” Applications: This service is similar to the above staff augmentation, with the difference primarily being the strategic objective of the client. In this service, CrossUSA takes over support of an existing application while the client’s staff is refocused to build the new application or provide the necessary customizations to a purchased package. The traditional IT models utilize high priced domestic on-site independent contractors to maintain the old application or to build the new application. In either case, development costs are extremely high, because staff augmentation is accomplished with high priced contractors (normally $80-$100+/hour). The strategic benefits that CrossUSA provides with this service are flexibility and low cost (average cost of $55/hour), which allows clients to maximize the value of the RDC, implementing new technologies easily and more cost-effectively.