Kevin McCloughan

CEO

Kevin McCloughan joined CrossUSA in January 2011 as the new President and CEO. Kevin's relationship with CrossUSA goes back 10+ years when he was a CIO at United Health Group and hired CrossUSA to support several key applications still being supported today by CrossUSA.

Prior to coming to CrossUSA, Kevin was the VP of IT at Minute Clinic, a division of CVS/Caremark. Kevin was also VP or CIO for several business units of United Health Group, including Ovations, OptumHealth, Uniprise and Corporate Systems.

Prior to UHG, McCloughan was with Accenture (formerly Andersen Consulting) in their health care practice focused on large scale custom system integration projects. Kevin holds a BA from Augustana College and an MBA from the University of Minnesota's Carlson School of Management.

Terry Bretzman

Vice President of Operations

Terry was named to his current role in October of 2008. Terry's responsibilities include leading the delivery of development and support efforts in our rural facilities, as well as overall operation of our rural centers. Terry is a veteran of CrossUSA, having joined CrossUSA in December of 2000. In Terry’s time with CrossUSA, he has been involved in all facets of our organization, from leading development and support efforts, to starting new engagements, to account management and growth. Terry began his career in Information Services as a programmer working for Ecolab, in St. Paul, MN in 1983. His career at Ecolab progressed through work efforts of greater responsibility, touching many aspects of information systems, from new development efforts, to providing cost effective application maintenance, both in hands on as well as leadership capacities. Following his stint at Ecolab, Terry was the owner of his own business for 3 years, gaining experience in developing, running, and growing a business. Terry brings over 25 years of experience in IT to his role as the leader of our Operations. Terry’s philosophy in the leadership and guidance of teams is founded in his daily emphasis on the three C’s with our organization; Consistency, Communication and Customer Service.

Joel Carlson

Chief Financial Officer

Joel Carlson has performed in the role as CFO for CrossUSA since March 2005. In this role Joel has provided financial guidance and leadership to our organization and provides a valuable addition in managing our growth as a company.

Joel started his career with Deloitte, Haskins & Sells for three years before heading into roles as tax specialist, accounting manager and controller in the private sector. In his experience in the private sector, he was involved with the integration of a large financial services corporation acquired by a major bank corporation. Subsequent to this position, Joel worked in a wide variety of industries including manufacturing, retail/wholesale trade and personal service.

In 1991, Joel started an accounting and consulting firm. From these beginnings, Joel has consulted in a role of CFO and CEO to privately held companies in a variety of industries. Joel hails from the Midwest, and he appreciates the values CrossUSA embodies. Joel’s educational background includes Bachelor of Science and Masters Degrees in business and tax from the University of Minnesota.

John Beesley

Director of Business Development

As Director of Business Development, John is responsible for new client revenue
growth at CrossUSA. John came to CrossUSA in September of 2009 after over
20 years of sales, service and marketing leadership in the technology industry. His professional experience includes tenures at large companies such as Oracle, AT&T, and MCI as well as several start-up companies such as Ovation Communications and Focal where he lead sales and service teams through a successful market entry. John’s commitment to his customers and passion for creating IT Jobs in the US makes him a perfect fit for CrossUSA.
 

Scott Simpson

Director of Human Resources

Scott joined CrossUSA in March of 2011; coming to us with over 10 years of Human Resources management experience. His passion lies in supporting and developing others within their career and life paths. He has always had a proven positive impact in the morale and retention of the teams he has had the pleasure to work with and hopes to have the same impact with CrossUSA.

Scott was born in Waverly, IA, a small college town just north of Waterloo. However, he calls Minnesota home, as his family moved to Rochester when he was in 3rd grade and he continues to enjoy the multiple opportunities Minnesota provides to enjoy the great outdoors. His hobbies include camping, hiking, talking walks with his wife and their two dogs, riding his motorcycle and playing hockey.

Scott graduated from the University of Minnesota with a Bachelor of Science Degree in Business. After graduating, Scott joined Kmart and had a very successful career in retail management for almost 27 years. Prior to joining Cross, Scott worked for Gap Inc., specifically assigned to the Old Navy store at the Mall of America as their Human Resources Manager. In this role, Scott provided HR support for not only a staff of over 180 associates, but also for the other old Navy stores in the metro area, and in a regional capacity as well when needed. Many of the employee wellness and retention programs now in place at Old Navy were created by Scott during his tenure with that company.

Although most of Scott’s work experience does come from the retail sector, and his role with Cross will be of a generalist nature due to its wide scope, he looks forward to being able to utilize the lessons learned in the fast paced retail environment to be able to provide excellent service to both the internal and external customers at CrossUSA.

Nikki Lovera

Director of Recruiting

As the Director of Recruiting, Nikki is responsible for managing the hiring process for new and existing clients.  Nikki works closely with our existing teams to insure CrossUSA hires the best possible resources, and insures candidates are a good fit for CrossUSA.  Nikki joined CrossUSA in 2008 bringing over 8 years of Customer Service and 5 years of Employee and Office Management experience with her.  As a native Minnesotan, Nikki enjoys horseback riding, snowboarding and being outside.
 
 

Jim Knight

Rural Development Center Manager, Sebeka

Jim Knight has been with CrossUSA since our beginning in 1998 and has been involved in nearly every aspect of the business. He started out as a Team Lead on CrossUSA’s first account. He has been involved in new business assessments, starting new teams, and facility management.

Prior to CrossUSA, Jim was the Information Director for Wadena County for 1.5 years. Before Wadena County, he worked for Prudential Insurance in the Minneapolis / St. Paul area. He was also involved in starting up an Internet Service Provider company in 2000. Jim has 30 years in the software industry. His primary expertise is in the Mainframe environment, but he has worked with AS/400’s, Web Development, and performed the duties of a network administrator.

After hours Jim enjoys many outdoor activities which include fishing, hunting, camping, ice fishing, and getting together with friends. Just about every day, Jim and dog “Boof” take a walk in the fields and forests surrounding his home. When the fish are biting he has a 10 minute commute to one of Minnesota’s premiere Walleye fisheries.

Doug Michelz

Rural Development Center Manager, Eveleth

Doug Michelz became a member of our corporate team in September of 2009, filling the role of Operations Manager of the Eveleth Facility. Doug leads the Eveleth facility from a customer relations, project delivery, human resource, and facility standpoint. He brings twenty-five years of IT background to his new role as Operations Manager of the Eveleth facility. Previously, Doug has primarily worked in the financial vertical throughout his career — banking, insurance, and the like. Most recently, he specialized in the areas of operations and Information Risk Management at Northwestern Mutual Life. Doug graduated from the University of Wisconsin-Milwaukee with a Business degree in Management Information Systems in 1986. He has two daughters — one in college and another on her way soon. Doug is very active in his church, and various fraternal organizations, which occupy much of his free time.

Nick and Robin Debronsky

Founder and Chairman of the Board

Nick founded CrossUSA in 1998, with the development of our first rural development facility in Sebeka, MN. In starting this company, Nick’s vision for CrossUSA was to leverage the lifestyle advantages of Rural America, and provide a cost effective alternative to offshore outsourcing. For the next 11 years, Nick actively worked and grew the company into the successful, progressive, growing entity CrossUSA is today. Sadly, Nick passed away in April of 2009 after a short illness. Nick’s vision for CrossUSA lives on in our continuing growth and the value added relationships we cultivate today.

Robin, Nick’s wife, was named CEO in April 2009, taking over for her husband, and named Chairman of the Board in January 2011. In the role of Chairman of the Board, Robin is involved in the strategic direction and leadership of CrossUSA. Prior to CrossUSA, Robin had a 26 year career in the field of Special Education. She began teaching in the Colorado School System in 1976. Their family moved to Minnesota in 1990. Her accomplishments included: development of curriculum for the Special Education Program, headed education testing, administrative analysis, and development of education plans for students. She graduated from Emerson College with a B.S. and earned an M.A. from the University of Denver in Special Education.